Help
Frequently asked questions.
Can’t find your answer? Message our team on WhatsApp.
How do I place an order?
Choose a product, select the pack size and quantity, add it to your basket and check out securely. You will receive an order confirmation by email.
Where do you deliver?
We deliver across the UK. Delivery options and costs are shown at checkout before you pay.
Can I see documentation before I buy?
Yes. Batch reports and supporting documents are shown on each product page and collected on our Certificates page. If a document is not listed, ask us on WhatsApp.
How do I contact you?
The quickest way is WhatsApp – use the green button on any page. You can also use the contact form or email us.
Is checkout secure?
Yes. The website uses SSL encryption and payments are handled by our payment provider; we never see or store your card details.
What if something is wrong with my order?
Contact us within 48 hours of delivery with your order number and we will put it right. See our Delivery & returns page for details.
Is the information on this website medical advice?
No. The information on this website is for general information and education only. Please read the full product information before ordering.
UK team · usually replies within working hours
Alpha Medicalonline
Hi! Which collection is right for recovery after training?10:20
Hi, thanks for getting in touch. Tell us a little about your routine and we'll point you to the right product page and its documentation.10:22
Perfect, thank you!10:24
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Questions before you order?
Message our UK team on WhatsApp for help choosing the right product, or send us a message through the contact form.
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